Returns, Refunds & Complaints
Damaged on Arrival Policy
We understand how disappointing it can be to receive damaged flowers. If your order arrives with any damage, please notify us within 24 hours of delivery. We will assess the condition and arrange for an immediate replacement or refund as appropriate.
To report damage, take clear photos of the damaged items and keep all packaging. This will help us process your claim swiftly and ensure that similar issues are avoided in future deliveries.
Our team is committed to ensuring that you receive your flowers in perfect condition. We take great care in handling and packaging to minimize the risk of damage during transit.
Freshness Window
At Flowers by Florist, we pride ourselves on delivering the freshest flowers possible. Our flower freshness guarantee ensures that your blooms remain vibrant and long-lasting. Typically, our arrangements are fresh for up to a week, depending on the type of flowers and proper care.
To maximize the lifespan of your flowers, we provide care instructions with every order. These guidelines include tips on trimming stems, changing water regularly, and placing your arrangement in an optimal location away from direct sunlight and drafts.
We source our flowers daily from trusted suppliers in London to ensure top quality and freshness. This daily sourcing allows us to offer a wide variety of seasonal blooms, enhancing the beauty and freshness of your arrangements.
Refund and Replacement Options
If you are not completely satisfied with your purchase, we offer flexible refund and replacement options. Whether you want a full refund, partial refund, or a replacement arrangement, our customer service team is here to assist you.
To initiate a refund or replacement, please contact us within 48 hours of receiving your order. Provide your order number and details about the issue you encountered. We aim to resolve all matters promptly and to your satisfaction.
Refunds will be processed using the same payment method used for your original purchase. Please allow 5-7 business days for the refund to reflect in your account.
Complaints Process
Your feedback is valuable to us, and we take all complaints seriously. If you have any concerns or issues with your order, please reach out to our customer support team as soon as possible.
We strive to address all complaints within 48 hours. Our goal is to ensure that every customer has a positive experience with Flowers by Florist, and we will do our best to resolve any issues you may have.
In cases where multiple issues are reported, we will investigate thoroughly and take appropriate measures to prevent future occurrences. Your satisfaction and trust are our top priorities.
Trusted Local London Florist
Flowers by Florist is a trusted local London florist, proudly serving households and businesses in the surrounding areas. Our commitment to quality, freshness, and excellent customer service has made us a preferred choice for floral arrangements in the community.
Whether you're looking for a special bouquet for a loved one or corporate arrangements for your business, we offer a wide selection of beautiful flowers tailored to your needs. Our local presence ensures timely delivery and personalized service every step of the way.
Thank you for choosing Flowers by Florist. We look forward to brightening your day with our fresh and stunning floral creations.
